Terms and Conditions

Dear valued guest,

In this time of uncertainty with the progression of the COVID-19 outbreak, Camellia Resort & Spa assures you that your safety and comfort remain our highest priority. Our thoughts are with those who are affected by this virus and those who are caring for them.

We have stepped up precautionary measures at our hotel as the safety of our guests and employees is paramount to us. We take the utmost care to ensure every stay with us is safe, clean and comfortable.

We clean our hotel to ensure safety and comfort for our guests. Our measures include:

• Rigorous cleaning and sanitization of all our guest rooms.
• Frequent sanitization of high-contact points, such as door handles, reception counter, bathrooms and restaurant furniture’s.
• Hand sanitizers placed at guest contact areas, such as hotel lobbies and common hand wash space.
• Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees have been briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

We welcome our guests into our hotels with the same warmth and hospitality we have always done. While the COVID-19 outbreak is a precipitously changing and fluid situation, we are committed to keeping you informed and to care for you as a valued Camellia Resort & Spa guest.

We’ve also updated our cancellation policy:

We know things are quite uncertain at the moment, and we’re here to help. If you made your reservation on our website for a stay before 30 April 2020, you can reschedule your visit until end of 2020 for free. New reservations made and arriving through upcoming months are 100% refundable. Just email us info@camelliaresortspa.com and we will take care of everything. If you made your booking via a third-party website, please check their cancellation policy.

Camellia Resort & Spa looks forward to welcoming you, wherever your travels may take you.

We Clean. We Care. We Welcome