Privacy Policy
Camellia Resort and Spa is committed to protecting guests’ personal information. The creation of this privacy policy was undertaken to illustrate the information we collect from hotel guests and website visitors, and the way in which we use that information. We will post any changes in our privacy policy time to time on the website. If you have any inquiries in relation to this private policy, please do contact us via [email protected] We reserve the right to change the contents of the policy which are subject to change without prior notice. You are advised to regularly read this policy when you visit our website.
WHAT IS PERSONAL INFORMATION?
“Personal Information” refers to the details that can be used to identify any individual who uses the products/services of the website. The term “Personal Information” refers to name, address and gender and other details provided by you when you place a reservation.
WHY IS PERSONAL INFORMATION COLLECTED?
- To Provide Superior Customer Service to our Guests
- It is for the express purpose of delivering the reservation details requested, but will not be transferred or shared with any other party for any reason whatsoever.
- To send periodic emails and it will only be used to send information and updates pertaining to your reservation and updates in relation to Camellia Resort and Spa and its products.
- For Marketing Research purposes
HOW IS PERSONAL INFORMATION COLLECTED?
When Making a Reservation on our website and during your stay at our hotel
HOW DO WE STORE PERSONAL INFORMATION?
- At the Hotel or Resort
The resort goes to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
- In Our Marketing Database
Camellia Resorts & Spa maintains a database of guest information which is used for marketing, promotions and research purposes. Any information sent provides a clear notice of how to discontinue receiving promotional materials.
WHAT INFORMATION IS NOT SECURE?
Please note that e-mail communication is not secure, especially when conveying personal information. When requesting information using e-mail, do not state your personal information such as your credit card number. In addition, when making reservations outside your home, make sure that you always close your browsers. It is recommended that you close your browsers immediately upon completion because if not, you will still be logged on to the page, and it will be easy for someone to gain access.
WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES?
As mentioned before in this statement, third parties of Camellia Resorts & Spa will receive personal information only in instances when their services are needed to better serve your needs as a guest. All third parties are contractually bound and will be legally obligated to comply with agreed-upon terms and conditions such as protection and confidentiality of personal information. Such parties include trusted parties operating our website, conducting our business, or servicing you. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other use.
In exceptional circumstances, personal information may be shared when legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations. Other instances where personal information is shared without your consent are if you have failed to pay any amounts due and if your stay has been paid by a third party, then all billing information will be sent to the paying party.
HOW DO I ACCESS MY PERSONAL INFORMATION?
If you wish to know what personal information we may have of you or wish to update the information that you have provided to us, you may make a request and we will be more than happy to assist you with your requirements. However, in order to protect personal information of guests, we require that you prove your identity at the time the request is made. You have the option of requesting in person or via letter or fax. However, Camellia Resorts & Spa reserves the right to decline access to your personal information under certain circumstances. If your personal information will not be disclosed, you will be provided with the reasons for this non-disclosure.
HOW LONG IS MY PERSONAL INFORMATION RETAINED?
Your personal information will be stored for the period of time required by law. It may be stored indefinitely by Camellia Resorts & Spa as long as there is a business purpose for doing so. From time to time, we may delete your personal information if you have not stayed with us in a number of years.
HOW WILL I KNOW IF THERE ARE CHANGES TO THIS POLICY?
Any changes to the privacy policy will be posted on this website. Changes of use will not apply retroactively to Personal Information for which you have given explicit consent, which was acquired before the change to the Privacy Policy except as may be required by law. If you do not agree with the changes in the privacy policy, you may send us a letter or e-mail. However, if you do not object, it shall be taken as an indication of your agreement.
TO WHOM DO I DIRECT QUESTIONS OR CONCERNS REGARDING THIS POLICY?
Questions or concerns regarding this privacy policy should be directed to [email protected]